"FIRsT" Case Management System

Our securely-hosted Case Management system ("FIRsT") is a flexible and intuitive answer to rigid in-house systems, spreadsheets and paper records which allows you to manage your cases and clients efficiently and securely share data with partners. We build each customer's interface - fields, sections, validation and dropdown lists etc. - from scratch to ensure that you capture the data that you need and in the right format for your internal processes and reporting requirements.

We can integrate with back-office and third-party systems so that you can instantly receive new cases from customers and get to work investigating issues such as fly-tipping or assisting victims of crime.

The system allows incidents to be plotted on a map, and we can also pull in GIS datasets from other partners (e.g. Police incidents and primary/secondary fires) to enable your teams to investigate hotspots and possible links between different incident types.

Flexible search capabilities and built-in reports using Microsoft Power-BI mean that you can harness the full potential of your data for use by senior management, elected members and community meetings.

Other features include:

• Appointments
• Tasks
• Template letters and documents
• Scheduling of work
• Bespoke workflow
• Email reminders
• Cyber Essentials "Plus" accredited

Get in touch with us today so that we can learn more about your particular requirements and see how we can help you improve your processes.

You can also find us on the UK Government's Digital Marketplace.